Spent over an hour this morning trying to unravel a Fraud Alert on mom's credit card account. On the phone, mom is adamant she doesn't recognize the charge... so the credit card company blocked the charge and issued mom a new card.
After hanging up, I had the chance to sit down and unravel the entire mystery behind it. And lo and behold... I don't think it a Fraud charge.... but mom was tricked into signing up for some subscription when she did her online purchasing. Those websites can be so tricky... even for a seasoned user like myself. An old lady that barely knows English doesn't stand a chance.
I didn't want to rip into mom.... she is just know venturing into online purchasing. There's so much she doesn't know. And with the world moving away from brick-n-mortar... she's gotta learn some day. And this is what we're dealing with now. Aging parents.
Technology is moving so fast... how do they keep up?? And on the darker side... I have so many friends who's parents visit the clinic and hospital more frequent than I visit Costco. My team seems like they take turn asking for personal time off to take their folks to this appointment or that appointment. It's so surreal.....
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