Received an email from Symantec today that I just renewed anti-virus software for another 4 years and I was being charged $350. My first thought... what did mom click on?? Or what did I subscribe 4 years ago... that led to this automatic subscription?
The email invoice was soooo professionally done. The return email was a Symantec email.
I started emailing and calling the number on the invoice to ask for a refund. But the email bounced back... so I started calling. But it was a "408" number and not a "877" or "800" number. Hmm... Symantec is based in the South Bay.
So I called two times and it was "All circuits are busy now." I didn't think much of it. But then... I called a third time and someone picked up!! I was so surprised... I asked "Is this Symantec." The voice on the other end said "yes." I immediately went to put on my airpods... which I thought hung up the call.
For the next two hours... I kept redialing that number to no avail. I was under the impression that it was a real number... thinking that persistence will pay off. After about 50 times of re-dialing... I started looking online for a customer service number. Maybe I can get a hold of someone through the mainline and eventually get to Billing.
The website wasn't helpful. I kept being led down dirt roads and chat bots. Impossible to find help... get a hold of someone. I finally found a chat window for Norton (not Symantec), that led to a 877 number. I finally get connected, and in my conversation with the agent... he asked several questions that were so obvious that the email invoice was a Spam and Scam. And I fell for it.
So sorry for the 408 number that I kept calling. I'm hoping that person blocked me and wasn't getting 50 calls this afternoon.
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