All those years of IT support with mom has prepared me for this. I was doing IT support over the phone with a tech-newbie.. I spent almost 10 minutes telling someone to hit the Home button on her iPad. I was having an impossible time describing how to hit that button - blind. Then I tried to facetime or video call her... and she didn't know how to flip the phone's camera. She was at a point of yelling at me when she could NOT find the "circle" or the button. Adamant that one doesn't exist. It got to a point where I was making zero progress... I gave up. We'll do it Sunday. Bring your iPad to church. Oh my...
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